Contact information

Aftershift

Email us

support@aftershift.store

We answer every email within one business day, Monday to Friday.

There is no phone line. Email is the fastest way to reach us and it means we can look up your order before we reply.

Before you email about an order

Have your order number ready. It is in your confirmation email and starts with a #.

Quick answers

Where is my order? Check your tracking email first. If it has been more than 5 business days since dispatch, email us and we will look into it.

Can I get a refund? Yes. You have 120 days from the day it arrives, you get the full amount back, and you do not send anything back. See our Return and Refund Policy.

Do I need to return it? No. Keep the splints and keep the gifts either way.

Something arrived damaged. Email us a photo and we will send a replacement free of charge. Do not send the damaged one back.

Does it fit my foot? Is there a left and a right? [PENDING SUPPLIER CONFIRMATION]

Can I wear the splint at work? No. It will not fit inside a shoe. You can walk around the house in it, but not through a shift. The gel sleeve and socks are the ones for work.

Is this a subscription? No. One payment, one box. We never charge you again.

Media and wholesale

For anything other than an order, use the same address and put the subject in the first line.