Refund policy

Aftershift

Last updated: August 2, 2026

You have 120 days

Your 120 days start the day your order arrives, not the day you place it.

We set it that way because this works over weeks, not days. A 30 day window would ask you to judge it before it has had a fair chance.

There are no returns. Keep the splints and keep the gifts, whether you request a refund or not.

Sending them back would cost more than they are worth, so we would rather you kept them.

Email support@aftershift.store within 120 days of delivery.

Include your order number. It is in your confirmation email and starts with a #.

We will refund your full purchase price to the original payment method. You do not need to give a reason.

We process refunds within 2 business days of your email.

Your bank or card issuer then takes a further 5 to 10 business days to show the money in your account. That part is outside our control.

Email us a photo within 30 days of delivery and we will send a replacement free of charge.

Do not send the damaged item back. Keep it or dispose of it.

If your tracking shows no movement for 7 business days, or the parcel is marked as delivered and you do not have it, email us.

We will send a replacement at no cost. This is not a refund and does not use up your 120 days.

Orders go to our warehouse quickly.

If you email within 2 hours of ordering we can usually stop it. After that, let it arrive and use the 120 day refund instead.

We do not offer exchanges. If you need something different, request a refund and place a new order.

support@aftershift.store

We answer every email within one business day, Monday to Friday.